Website Cross Border Talents
Cross Border Talents is searching for a SAP Digital Customer Manager for our client in Lisbon-Portugal. Our client based in Europe has provided an integrated suite of services — IT services, infrastructure management, engineering and R&D, and business services, to customers throughout Europe. Our client has developed world-class innovations and works closely with customers through Relationships that go Beyond the Contract.
Responsibilities:
Supports sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services.
Contributes to onboarding/transitioning customers to SAP ENTERPRISE CLOUD SERVICES
Orchestrates the overall service/project delivery according to planned scope, budget, and milestones
Supports in de-escalations of critical customer situations
Supports critical customer situations in conjunction with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams and SAP Product Support, as applicable
Contributes to customer release and maintenance activities
Supports customers on technical requirements throughout their lifecycle within the SAP Enterprise
Executes and supports problem management and continuous improvement
Contributes to the liaison with different SAP user stakeholders, esp. Virtual customer success partner involved in the accounts, to ensure customer success
Supports in reviewing account status and analyzing if account needs to be transitioned to another team, based on growth in volume or complexity of the account overtime.
Systematic and faster onboarding of associates: mandatory trainings documentation
Enable continuous delta KTs on new topics and refresher sessions.
Technical Skills:
Technical expertise in SAP Basis area with minimum of 4+ years of experience.
Good understanding & hands-on experience required in HANA database.
Experience in SAP Upgrade & Migration (OS/DB) is mandatory.
Experience in SaaS products (Ariba, Salesforce, C4S etc.) integration with SAP Landscape is plus.
Hands-on experience in any of hyper scaler (AWS/ Azure/ GCP) is needed.
Requirements
4+ years’ experience with multi-national software/IT organizations.
2+ Cloud knowledge (e.g. through Solution Management, Consulting and/or Delivery Program management).
2+ years of SAP Basis S/4HANA knowledge.
Mandatory Languages : German, Dutch and Greek
Benefits
Remote in Portugal;
Work Schedule: Day Shift (Monday to Friday);
Competitive Salary;
Meal Allowance on Card;
Career Progression Opportunities;
Parenthood Program;
Well rounded Health and Life Insurance Packages;
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To apply for this job email your details to alena@charliescollectibleshow.com